SALARY TELECOACHING STORIES

A FEW EXAMPLES AND A [long but instructive] STORY

--- Here are a eight examples to give you a flavor of what telecoaching can do.  
--- I've picked some of the more interesting people and situations I have worked with because I think you'll enjoy reading them and because:
You will see a few twists and turns in applying the five fundamental salary-making rules from Negotiating Your Salary: How to Make $1000 a Minute in these examples.

    * Public-Relations Professional
    * Management Consultant
    * Village Engineer
    * Product Manager for High-Tech Marketing Products
    * Marketing Manager/Sales Manager
    * IT Specialist
    * City Manager
    * Direct-Mail Marketer
    * On getting the confidence to negotiate
    * On practice
    * Here's how to check it out for yourself
 
Public-Relations Professional

Situation: George called about a salaried public-relations position in a hospital. The hospital was losing money. In the midst of cutbacks and salary freezes, George didn't know how to get a raise. "I'll just be happy to keep my job," he said.
Telecoaching: In reviewing his boss's goals, however, we found that the addictions-treatment center was profitable and the one department on which the boss pinned his hopes for growth.
George and I spotted the boss's hot button, identified a few of George's PR accomplishments especially as they related to the center, and developed the outline of a PR campaign to build the center's visibility and credibility. Although George was not able to get an immediate salary increase, he did negotiate a bonus based on the overall use of the center. We estimated the bonus could net $2,000 to $4,000 a year.
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Management Consultant

Situation: A high-level international-business consultant was interviewing for an operations-management position with a nationwide food distributor. The recruiter told Frank that $115,000 was as high as the company would go.
Telecoaching: We were able to find (or find out how to find) three navigation points to guide us: a cost-of-living index, comparable salaries, and a specific trouble spot that Frank could handle with dispatch and save the company $50,000 with. He arranged to negotiate directly with the hiring decision makers and made his case. Frank got $20,000 more plus a performance bonus of up to 50 percent of his salary.
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Village Engineer

Situation: Jim was hired in summer by a small village to be its engineer. He felt the offer was low, but the village manager couldn't go outside the budget, and the budget couldn't be changed until the new village board reviewed it in the fall.
Telecoaching: To get around the problem, however, Jim asked for and got a relocation package (tax free) that was not in the original offer. That boosted his earnings and tided him over until the regular salary-review process could make his earnings more competitive.
Of course, we also set up a plan to make sure the manager and the new board would be well informed of his value by the time the fall budget review took place.
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Product Manager for High-Tech Marketing Products

Situation: Virginia's stumper was how to negotiate a lateral transfer where she thought (but wasn't sure) she would be making more than her prospective new boss.
Telecoaching: The problem here is that it usually doesn't work well when you talk to a new boss about salary and negotiate for more than the boss is getting. We had to find a way to discover the boss's real salary, then decide how much to negotiate for. We worked out a way to present the dilemma to personnel that allowed the personnel administrator to give Virginia her salary guidelines without actually revealing her boss's earnings. We also strategized a way her new boss might get a raise.
She changed positions, kept her salary, and in the first month taught her boss how to negotiate a better deal for himself as well as for Virginia. Soon they were both earning more than when her negotiations began.
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Marketing Manager/Sales Manager

Situation: Dave originally interviewed for a position he was overqualified for. During the interview the sales VP and the operations manager were impressed with Dave, so they called the president in to discuss upgrading the position. They did upgrade it; but just as a camel is called "a horse designed by a committee," the new position was pasted together with two conflicting sets of responsibilities. As it stood, the job was 50-percent sales, sales support, and on-site trouble-shooting, and 50-percent strategic planning. That combination had conflicting elements that would doom it to failure. Dave wanted 10-percent sales and 90-percent planning; he was also pushing for $20,000 more now and even more interesting money later. He also knew that two of the three people in on the decision would fight energetically to keep the job 50-percent sales and sales support.
Telecoaching: First, Dave needed coaching on how to avoid premature salary discussions. Even though his superiors were technically making him an offer, they hadn't really decided for which job. In our discussion it became clear that he was not on Salary-Making Rule 2 (in which the interviewer goes first), but rather on Rule 1, which in Dave's case was: Postpone salary talk until the company knows which job it wants to offer.

The strategy we worked out was to concentrate on a five-year plan rather than on a present opening. By submitting a two-page outline of such a plan, Dave was able to pull the attention of all three decision makers to the big picture. He also offered an alternative way to get the 50-percent sales-and-trouble-shooting portion all done without making it half his job. Dave spent a total of twenty minutes delaying and discussing compensation. Finally, he increased the salary $20,000 ($1,000 a minute), and negotiated a profit-sharing bonus based on his five-year performance plan.
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IT Specialist

Situation: Similarly, I told Jerry to break the rules. Usually the base salary is handled first, then the bennies and perks. However, Jerry knew he would want certain pieces of computer hardware to get the results the employer wanted on the job.
Telecoaching: I coached him to say, "Salary and benefits are important, Mr. Employer, but having the tools to do the job for you is my first concern. Let's discuss the important computer investment I want to you to make and, if we can agree on that, I'm sure compensation will be no problem."
While negotiating that perk, Jerry's attitude was: "Even if you offered me a huge salary, I would have to say no if the tools don't come with it." The employer was impressed with his integrity and commitment to results. Jerry got the hardware and a better compensation package to boot.
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City Manager

Situation: A city manager had a poor performance review and therefore only a small raise.
Telecoaching: It took us two half-hour sessions to work up a strategy because three of seven city commissioners would change in three months. By rigorous questioning and evaluating, he discovered each commissioner's hot buttons. The manager realized he would need some special management-training and personal-development courses if he was ever going to meet their expectations. By proposing a specific, eighteen-step plan for self-improvement and better performance, he saved his job. (He found out later that the small raise was a first step in a push to get him to quit. The commissioners had actually been planning to terminate him.) He is now well on his way to recouping all his lost-salary ground on his next opportunity.
Check out Telecoaching.
 
 
 
Direct-Mail Marketer

Situation: Amy had a huge opportunity to make money on the residuals (on the "back end") directly attributable to her work. She was not aware of it and called only to practice her regular negotiation pitch.
Telecoaching: We practiced the regular rules to bring her salary up 10 percent. Then I showed her the back-end gold mine. (See Residual Commission in Chapter 7.) We rehearsed negotiating for bennies on each renewal transaction from original accounts she generated if and only if the accounts were profitable from her copywriting. Each year thereafter her earnings jumped between $10,000 and $15,000.
Check out Telecoaching.
 
 
 
ON GETTING THE CONFIDENCE TO NEGOTIATE

The above examples were somewhat complicated; most people's telecoaching needs are much simpler. Often in telecoaching, you'll just confirm and solidify a straightforward application of the five salary-making rules. Sometimes its main benefit is to give needed encouragement and practice.

"I couldn't believe I said what I did." (J. G., clerk.)
"I kept hearing your voice during the interview and I said those magic words. I think I was more surprised at my chutzpah than my boss was. It helped and it worked." (T. S., manufacturer's rep.)
"If you hadn't bawled me out for being wimpy, I'd have given up. I'm still a wimp, overall, but at least I'm earning more money!" (L. W., customer-service rep.)
"One needs one's spirit fortified to really stand up for what one deserves. Thanks." (M. C., educator.)
"Hearing you say 'You can do it' made me feel that I could do it. I did it!" (M. B., events planner.)
"He then said, 'Equity?! You want equity too?!' I thought I had gone too far, but I got it, and he was impressed." (B. T., music-company manager.)
"At first I thought, 'This is preposterous! I have no right to ask for all that. After [our telecoaching] I saw how I really had been cheating myself. It wasn't my boss's fault, it was me believing that I shouldn't really get what I deserve. When I finally asked for it, it seemed like the most reasonable thing on earth." (D. W., accountant.)

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ON PRACTICE

"I kept wanting you to go and talk for me. You had so many great ways to say things. When I finally did it, though, they weren't your words any more. I had used your words enough to make them my own." (K. B., nurse.)
"Practice makes perfect but for me practice with you made it possible." (R. D. M., counselor.)
"I thought I knew how to do this. I read the book a hundred times! But it was different saying it out loud somehow. Anyway it worked, thanks." (W. B. C., engineer.)
"Somebody should make everybody rehearse their lines about salary negotiations. Rehearsing answers to every possible response is what made my $5,000 happen." (J. W., salesman.)
"I never could have stated my case like that if we hadn't practiced. I tell my friends that I argued my case with a lawyer and I won!" (M. L., legal secretary.)

Arranging Personal Telecoaching

If you'd like to strategize, rehearse, or just review what you've been thinking, you are welcome to set up a telecoaching session. Here's what to do. Click here, Submit the form,  Follow the steps 1, 2, 3, 4, 5.
  
Don't be shy about calling. I love doing telecoachings. Clients report they put a lot of money in the bank from them.
 

Cyberink's [long but instructive] STORY
This story is rather long, [1400 words!  Yipes!  Almost a Short Story, eh?] but it was sent to me by someone I telecoached for only 10 minutes and I thought it was instructive in the power of one of my salary making rules as well as a good example of the money to be made by using a coach to customize the rules in Negotiating Your Salary: How to Make $1000 a Minute to fit your specific situation.

Many people I counsel balk at obeying "Salary Making Rule #1: Postpone salary talk until there's an offer." They worry that they'll offend the interviewer and lose a chance at the offer. (Little do they realize that DISCLOSING salary too soon has an even higher chance at losing the offer than withholding it.)

That "offend the interviewer and lose an offer scenario" almost happened to <cyberink@aol.com> (We decided not to publish his full name or the actual company name in this story--although please know that he authorized my posting of his story, and he would be glad to be contacted if you wish). It all turned out for the best, I thought I'd share his letter here because it is instructive.

Main Lessons to learn:
1) Postponing salary can generally get you more money.
2) You must do it in a way that feels like you're cooperating with the hiring process; in a way that makes it sound like there's going to be NO PROBLEM when salary time comes.

Here's his letter:

<<Dear Jack:

<<Thank you for your patience in allowing me to get back to you. You might remember speaking with me on the phone in early August regarding a job offer problem I was having with a particular H. R. person.

<<Anyway . . . here's the story . . . I hope it helps you perhaps as an additional anecdote for your the next edition of your book.

<<* In June, I was contacted by an H. R. person for a large technology company in the San Diego area shortly after submitting my resume to them. (I had heard about this non-advertised position through a temporary employee that I had hired for some overflow work.)

<<* I scheduled an interview with the H. R. representative. She told me that I would be interviewing with her, plus four additional employees in the department that I would be working.

<<* The big day arrived. My first interview was with the H. R. Recruiter. After asking me several general questions about my work style, and telling me about the company's benefits package, she asked me a direct question about my salary. Having heard that it is always best to let the company go first, I declined to answer the question.

<<"I feel that I would prefer not to talk about salary right now," I said. "It would be best for me if later the company told me what they feel I would be worth to them in this capacity -- that way the company is satisfied, and I will be satisfied that I am being paid what I am worth."

<<She didn't like that answer. She told me that she really needed to know the range. She told me that I was going to be asked that question again and again today by the other interviewees . . . and I might as well tell her now.

<<Again, I politely declined. (I was being vastly underpaid in my current position. I wanted the job, but I was afraid that they would pay me a mere 5% or more over the current salary that I was receiving.) She shrugged her shoulders, politely escorted me to the H. R. department reception area, and handed me the schedule for the next four interviews.

<<* The next four interviews went flawlessly. I admit that I felt very qualified for the position -- and answered every one of their questions with ease and authority. Everyone seemed glad to meet me, and talked in ways that made me feel like I was already hired (i.e., "Once you start, we'll have to . . . ", etc.).

<<I went home feeling great. I was finally going to get my big break -- a job that I would really LIKE doing the work . . . that I would want to stay late doing.

<<* Weeks elapsed. Although I had left several messages on the H. R. person's voice mail, I received no phone calls back. Additionally, the voice mail answered after 1 ring, an indication that all outside calls were programmed as "do not disturb."

<<* Finally I received a phone call from M.G., my potential boss's boss. He told me that I was going to be receiving an offer the following week. Again, I felt great.

<<* The next week elapsed. I was beginning to get angry. I was being jerked around.

<<* A total of 10 weeks from my initial interview, I received a phone call from the Recruiter. She told me that she was scheduling me for three more interviews. I didn't fully understand what was happening at this point. I agreed, and penciled in the date.

<<* My three additional interviews went flawlessly as well. That was when I got the full story:

<<The company works by "consensus hiring." That means that even if nine people decide that they want to hire you, if the tenth says "no," you don't get hired. Everyone must agree.

<<Well, M.G. told me, it seems that I made the H. R. Recruiter angry by my comments about the salary on the first interview. She felt that I was being "manipulative" -- and, therefore, was not "company material."

<<Why the additional three interviews? Well, the four others decided that I was the person for the job -- and they sought to override the Recruiters "nay" vote. Three more interviews with managers in the MIS department with "yes" votes were necessary to override the "nay" vote of the Recruiter.

<<I took the time to tell M.G. that "My skills of negotiation will be an asset to the company once I am an employee. The fact that I am negotiating with the recruiter shouldn't eliminate me as "company material." He agreed.

<<* The following week I received a phone call from a woman named Linda. She introduced herself as the recruiter's manager. She told me, via my voice mail, that since the "salary history" part of my job application had not been filled out completely, it was considered an "incomplete application." She told me that I would need to again fill out an application before I would receive a job offer. I was told that out of everyone that the company had ever hired, I was the first person to refuse to provide my salary history.

<<* I decided to go find a book on salary negotiation. I ended up buying "Job Interviews for Dummies." It had a chapter dedicated to salary negotiation, but not much concrete to say about anyone in my position.

<<The book did, however, mention your book and so I found the "$1000 a Minute" book and read it in one night. I called you for telecoaching the next day.

<<After you and I talked (it was only 15 minutes, I believe), I put together a salary history sheet, and filled out the application in a way that referenced the sheet (for instance, it would say -- see enclosed "salary history sheet" in the box that asked for salary for a particular job).

<<I then put the salary history together in a way that made my salaries look large, without lying. I listed the jobs out of order to make the salaries look ever-increasing. Additionally, I put all the free-lance jobs had recently done on the list as well, and calculated a base annual rate based on the hourly rates I had been charging them. I then changed the name of the list to "Salary/Earnings History" to account for the fact that not all the positions were salaried.

<<Additionally, I wrote a letter using near-verbatim text from your book. It said that although I was providing them with the Salary/Earnings History, it was against my better judgement because "I didn't want to get boxed in or screened out because of past salary" and didn't want to be subjected to a "LAST BASE SALARY + 10%" offer.

<<That seemed to do the trick. After I faxed all them the information, I was contacted the very next week by the original H. R. recruiter (evidently her manager was out of the picture again) with a job offer providing me with
* A 58% raise
* A $6000 sign-on bonus
* A 2000-share stock option.

<<* Looking back on the whole thing, it was probably good that I didn't talk salary with the original recruiter. I probably would have been screened out as someone who was asking far too little for the position I was interviewing for. Mentioning my current salary would have put up a red flag in the recruiter's mind . . . as well as the people interviewing me.

<<It was best that I waited for everyone to decide that I was the person for the job before talking money.

<<* What could I have done better? I probably should have phrased my answer less "manipulatively" to the recruiter's salary-related questions. I should have simply said, "I'd be glad to discuss salary, and even show you my W-2's when there's mutual interest. I'm sure your company pays market value, so I don't anticipate any problems with salary. Let's see if the match is right and we can handle it easily then."

<<This would have been an answer that couldn't be construed as manipulative.
--------
<<Jack, I hope this little story provides the feedback for your perusal. Thanks again for all your help!>>

"Cyberink's" story illustrates how disclosing salary could screen you out, could screen you in "low," and could be a sticking point in an interview. By memorizing a phrase that you can "own" and feel good about saying, you can postpone salary talk WITHOUT alienating an interviewer. That's why I want to coach you!  These are the kinds of things you can handle when you bring a coach in with you to the interview (figuratively, of course).

This also illustrates, too, how postponing it is a good idea AND ALSO how you initiating salary talk and bringing it up on your own when they are at the point of wanting you is good salary negotiations.
 
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Hope Y'all enjoyed this story.

And I hope you all PROSPER in your salary negotiations. And whether or not you decide to "bring a coach" with you, please, please, please at the very least get Negotiating Your Salary: How to Make $1000 a Minute and practice with a friend so you know how to do it by yourself.

Don't leave money on the table!

Do you want to see more proof that the system works? Go back to the HOME PAGE and listen to some of the many people I've helped make lots of money.